Service Terms and Conditions

Gravity River Tours is a business in the outdoor activity industry

Return and Refunds policy
The provision of goods and services by Gravity River Tours is subject to availability (weather, minimum group size and other factors). In cases of unavailability, Gravity River Tours will make every effort to rebook/reschedule the service. If that is not possible, the client will be refunded in full, as soon as possible.

Cancellation policy - Cancellation by client
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund

Customer privacy policy
Gravity River Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Gravity River Tours bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Gravity River Tours via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Gravity River Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Gravity River Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Gravity River Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other
documents or communication of whatsoever nature.

Variation
Gravity River Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Gravity River Tours based in South Africa trading as Gravity River Tours with company registration 199705349123

Gravity River Tours
microadventures@gravity.co.za
021 683 3698
082 692 4399